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FAQ

HOSPITALITY

AT ITS BEST

Jeju—the island that rewards with every visit. Breathe in harmony with Jeju nature and take time out to focus on genuine wellbeing at JW Marriott Jeju Resort & Spa.

D I S C O V E R

 안녕

 JW JEJU

A1.

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There is no additional charge. All guests can use the swimming pool free of charge, regardless of how they pay for their room.

Q1. 

Is there an additional fee for the swimming pool when staying at Marriott Bonvoy Points?

D I S C O V E R

TAKE YOUR STRESS

AWAY

Jeju—the island that rewards with every visit. Breathe in harmony with Jeju nature and take time out to focus on genuine wellbeing at JW Marriott Jeju Resort & Spa.

 안녕

 JW JEJU

제주가 오래도록 간직해온 이야기 위에 새로이 기록될 JW 메리어트의 시간들.

자연이 주는 영감으로 완성된 아름다운 공간에서, 오감으로 즐기는 JW 메리어

제주의 이야기가 시작됩니다.

제주도 정신

발견하다

제주가 오래도록 간직해온 이야기 위에 새로이 기록될 JW 메리어트의 시간들.

자연이 주는 영감으로 완성된 아름다운 공간에서, 오감으로 즐기는 JW 메리어

제주의 이야기가 시작됩니다.

기분 좋은 휴가

발견하다

제주가 오래도록 간직해온 이야기 위에 새로이 기록될 JW 메리어트의 시간들.

자연이 주는 영감으로 완성된 아름다운 공간에서, 오감으로 즐기는 JW 메리어

제주의 이야기가 시작됩니다.

기분 좋은 휴가

발견하다

제주가 오래도록 간직해온 이야기 위에 새로이 기록될 JW 메리어트의 시간들.

자연이 주는 영감으로 완성된 아름다운 공간에서, 오감으로 즐기는 JW 메리어

제주의 이야기가 시작됩니다.

기분 좋은 휴가

발견하다

제주가 오래도록 간직해온 이야기 위에 새로이 기록될 JW 메리어트의 시간들.

자연이 주는 영감으로 완성된 아름다운 공간에서, 오감으로 즐기는 JW 메리어

제주의 이야기가 시작됩니다.

기분 좋은 휴가

발견하다

제주가 오래도록 간직해온 이야기 위에 새로이 기록될 JW 메리어트의 시간들.

자연이 주는 영감으로 완성된 아름다운 공간에서, 오감으로 즐기는 JW 메리어

제주의 이야기가 시작됩니다.

제주도 정신

발견하다

A3.

 

The service start schedule has not yet been determined.

Q3. 

When does the Jeju International Airport pick-up & drop-off service start?

Swimming pool location and opening hours

A2.

​

Indoor pool 2nd floor: 8:00~22:00

Outdoor pool 3rd floor: Winter 10:00~21:00 / Summer 09:00~22:00

Q2.

A10.

 

At The Lounge, located on the 6th floor, you can purchase coffee and tea developed by JW Marriott Jeju in collaboration with local roasteries/dawons in Jeju.

  • JW Marriott Jeju Josuri Blending Capsule Coffee (regular / decaffeinated) KRW 15,000 each

  • JW Marriott Jeju Signature Blend Drip Bag Coffee 18,000 won

  • JW Marriott Jeju Signature Blend Tea Bag 2 types 20,000 won

 

In addition, we recommend <The Lounge Signature Box>, which consists of house-made Udo peanut chocolate and various cookies handmade by chefs. In addition, various bakery items can be purchased separately.

  • The Lounge Signature Box - Signature Madeleine, Sweet Potato Cookies, Udo Peanut Chocolate, KRW 60,000

  • Various cookies and chocolates 20,000~25,000 won

  • House-made spread (passion fruit & mango, raspberry, lychee & rose, strawberry & basil) KRW 15,000 each

Q10. 

Are there any souvenirs sold at the hotel?

Please tell us the standard for the number of guests.

A14.

​

A maximum of 3 adults or 2 adults + 2 children under the age of 12 can stay in all rooms.

The adult occupancy is 2 people, and the extra charge for 1 person is 200,000 won including stay and brunch royal. (tax not included / per night)

Q14.

A4.

 

We have a variety of programs for kids, such as forest exploration, water play, and cooking classes that provide pleasant memories in nature. Private classes and half-day & all-day kids camps are also available.

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Major Programs (as of May 1, 2023)

  • Children Explorer: 10:00 – 10:45, participation fee 20,000 won

  • Clean Jeju D.I.Y: 11:00 – 11:45, participation fee 20,000 won

  • Jeju Badangnori: 14:00 – 15:30, participation fee 40,000 won

  • Children's Cooking Class: 17:00 – 17:45, participation fee 40,000 won

Q4. 

Is there a guest kids program?

A12.

 

The room service menu is subject to change depending on the season. As of May 1, 2023, our breakfast is served in a charming Jeju traditional lunchbox called "Charong Set." It includes JW Marriott Jeju's signature bread, homemade butter, superfood salad, and homemade granola yogurt, creating a wholesome breakfast table (serving for 2, priced at 40,000~55,000 KRW). Korean dishes such as Galbi Gui- grilled ribs (40,000 KRW), Black Pork Kimchi Stew (32,000 KRW), and Jokbal (28,000 KRW) are also popular choices. We also recommend burgers, steaks, pasta, and Jeju-style marinated chicken (Garlic Chicken, 28,000 KRW).

Q12. 

Please provide information about room service menu.

A7.

 

Island Kitchen (3rd floor) and The Lounge (6th floor).

  • Starting May 1, 2023, a Kids' Course menu is also available at The Flying Hog.

  • Target age: 5 - 10 years old

  • Lunch (Saturday-Sunday), 4-course dinner, price 55,000 won

Q7. 

Which restaurants are open to guests traveling with children?

Are there any cultural programs available while staying at the resort?

A5.

​

Resort activity programs are available. We provide a variety of experiences that add pleasure to travel by connecting people with nature and culture.

 

Major Programs (as of May 1, 2023)

  • Family Program

    • Pleasant morning walk: Tue, Thu, Sat 9:00 - 9:30, free

    • Jeju Photo Studio: Monday to Sunday, 13:00 – 18:00, 40 minutes per hour, from KRW 89,000 

  • Adult Program

    • Mindfulness classes: Mon, Wed, Fri, Sun 9 - 9:50, free

    • The pleasure of immersion: Wed-Fri, 14:00 - 15:30, 30,000 won

    • Refresh in Jeju: Monday - Saturday, 17:00 - 17:50, Free - 30,000 won

Q5.

Does the hotel have a buffet restaurant?

A8.

​

Buffet meals are available at Island Kitchen located on the 3rd floor.

  • Jeju Brunch Royal: Daily 10:30 ~ 14:30 – Semi-buffet, welcome unlimited champagne, columnar joint bread basket, caviar, table service menu

  • Weekend Dinner Buffet: Saturday 18:00 - 21:30

Q8.

A6.

 

Spa by JW, located on the 2nd floor of JW Marriott Jeju Resort & Spa, presents a peaceful mind and relaxation. Experienced therapists provide the best treatment using various products such as Elemis, Bernard Cassier, and Renobel.

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Representative program information

  • Body Treatment - RELIEF

    • A deep-tissue massage using Elemis products that fuses the power of breath and touch to relieve tension. In-depth techniques relax stiff muscles to help circulation and release toxins.

    • 60 minutes - KRW 260,000 / 90 minutes - KRW 360,000

  • Facial Treatment - ULTRA HYDRALOCK

    • Bernard Cassier products are used to restore and nourish skin damaged by UV rays with sufficient moisture.

    • 60 minutes - KRW 380,000

  • Maternity Treatment - BORN TO BE MOTHER

    • It is a prenatal massage that helps circulation with gentle stimulation. We use Lesnouvels natural aroma oil that is safe for pregnant women.

    • 60 minutes - KRW 280,000

    • 90 minutes - KRW 380,000

    • 120 minutes - KRW 500,000

Q6. 

Please guide me to the spa program.

A15.

 

After creating a Point Accommodation Reservation with a Member's Accommodation Voucher, the Point Accommodation Gift can be used even if there is no supporting document, even if it is not a family relationship. However, if the member does not visit in person, member benefits A. are not applied at all, and even if the actual guest is a member, he/she cannot receive the benefits applicable to his or her membership.

Q15. 

If I stay with a point accommodation voucher, can my immediate family stay instead? (A certificate of family relationship can be attached)

A13.

 

If you have any questions about the hotel, please contact us at contact.jwmarriottjeju@marriott.com.

Q13. 

I am overseas, so it is difficult to make inquiries and reservations by phone. Is there any other way to contact you by email or other means?

What kind of champagne is served at Jeju Royal Brunch? Is it unlimited?

A11.

​

When using Jeju Brunch Royal, Dangin Fays Luminous Brut is provided immediately with unlimited champagne. (As of April 28, 2023) However, champagne will also be changed to fit the menu by season.

Q11.

A9.

 

You can use all restaurants in JW Marriott Jeju Resort & Spa even if you are not staying at the hotel.

For a more comfortable experience, please make a reservation in advance.

Reservation and Inquiries: 064-803-7777

 

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Q9. 

Please tell us which restaurants and operating hours are available for non-staying guests.

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